Terms & Conditions

Terms and Conditions

Website Terms & Conditions

These are Y1 Furniture Ltd Terms and Conditions of sale to which all online purchases are subject under English law where so ever your country of residence. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website, you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights under English law. By transacting with Y1 Furniture you agree to be bound by the terms of English law and are responsible for compliance with local laws where applicable.

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

  1. Information About Us
    1. The Goods and Services are provided (and/or promoted) by Y1 Furniture Ltd.
    2. We are registered in England and Wales. Our registered office and main trading address is: 20-22 Wenlock Road, London, N1 7GU.
    3. Our company number is 11429524 and our VAT registration is GB 308 7888 57.
  2. The Contract
  1. Acceptance of your order and the completion of the contract between us (The Company) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Y1 Furniture Ltd of your order.
    1. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.
  1. Price Information
    1. The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).
    2. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.
    3. All offers are subject to availability and while stocks last.
    4. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
    5. Unless otherwise specified, the delivery costs (if any) will be quoted at the time you place your order for Goods. The entire cost of any other mode of transport or any special deliveries other than the standard delivery service we offer, will be borne by you, as will delivery to locations outside of the United Kingdom.
  2. Promotions and Incentives
    1. On occasions, we will offer promotional codes and discounts (including without limitation discounts, offers, promotions, prize draws, vouchers, competitions etc) via different channels to new and/or existing customers.
    2. By using any Promotional Code, you are agreeing to the following;
      1. A Promotional Code cannot be used in conjunction with any other offer, discount or promotion. Only one Promotional Code can be used per transaction/household.
      2. A Promotional Code is redeemed by entering such code at the appropriate point in the online order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.
      3. A Promotional Code is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotions. The Promotional Code cannot be used for the purchase of gift vouchers and/or gift cards.
      4. The Promotional Codes are not available to employees of Y1 Furniture or any other associated companies.
      5. We accept no responsibility for Promotional Codes that are illegible, lost, delayed or damaged during any such promotion, on any media or channel delivered via or electronically on the website. Promotional Codes not submitted in accordance with these Terms, or incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.
      6. By entering any such Promotional Code, all participants agree to participate in any publicity arising from any awards, free offers etc and we reserve the right to feature the name, photograph and location of the participant in any future marketing materials, website publications, promotions or competitions and you consent to the same.
      7. By entering any such Promotional Code, your personal data will be held by Y1 Furniture Ltd for the purpose of administering any Promotional Code and contacting you in relation to the same.
    3. Period of Use
      1. A Promotional Code is only valid during the period identified and on the dates and for the products specified in the media it was delivered in.
      2. We reserve the right to (a) cancel or withdraw any Promotional Code, (b) refuse to allow any customer to participate in the Promotional Code, (c) decline to accept orders where, in its opinion the Promotional Code is invalid for the order being placed (iv) exclude any single or group of products from any general promotion.
  3. Payment
    1. We accept payment by all major credit/debit cards: Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron registered at UK address’.
    2. Payment of goods will be made in full to us without deductions or set-off in cash/guaranteed cheque/credit or debit card when an order is placed.
    3. We reserve the right to charge a credit card surcharge if you elect to pay us by credit card.
    4. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.
    5. In the interests of preventing fraudulent use of credit, debit and charge cards, Y1 Furniture Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering through the Y1 Furniture website, you consent to such checks being made. We may, on occasion, need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you and ensure all transactions are handled as securely as possible.
    6. The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay. Although we will make every effort to validate your card, Y1 Furniture accepts no liability for the fraudulent use of your card.
  4. Delivery
    1. Please inspect goods and report any shortages, damages or discrepancies within 48 hours of receipt.
    2. The delivery charges quoted are for delivery within the UK mainland and exclude the Scottish Highlands. Additional charges will apply for deliveries to the Scottish Highlands, Northern Ireland, off shore Islands and deliveries outside the UK. Y1 Furniture will provide a quote on additional carriage charges before proceeding.
    3. Y1 Furniture will always endeavour to meet the agreed delivery service but on occasion our delivery times may be impacted by factors that are out of our control. We will always keep you informed of any delays we are aware of. We accept no liability for any failure or delay in delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond our reasonable control.
  5. Refunds Policy
    1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which is deemed inappropriate. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    2. We will make any refunds due to you as soon as possible provided the goods are returned as new in their original packaging, these items shall be refunded, exchanged or replaced if they are returned within 30 days of date of purchase of the Goods and proof of purchase is supplied.
    3. In the case of a returned promotional order, any free items must be returned as new, at the same time in its original packaging and the product documentation, with proof of the Promotional Code used and at your own cost and risk. The Goods must not have been used. Failure to return the item as new, or in part, whole or at all, then we reserve the right to deduct the full price of the free part from your refund.
    4. When returning items that were purchased online as part of a promotional offer all of the items involved must be returned. All refunds for promotional items will be refunded at the offer price paid at the time of order.
    5. “Special Order" means any goods that are not held in stock by us (a non-stock item) and are therefore ordered and/or manufactured specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders that are manufactured specifically as per your request are non-refundable except at our sole discretion. In such instance, we reserve the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.
    6. We will only refund any money received from you using the same method originally used by you to pay for your purchase.
  6. Force Majeure
    1. We will not be liable for any failure in the performance of any of our obligations under the Contract caused by factors outside our control.
  7. Warranties
    1. The Company will make good by repair or correction or at the Company’s option by replacement or renewal, defects which under proper storage and use, appear in Equipment or Work within twelve (or as agreed by the Company in writing) months after such Equipment has been delivered or Work completed and are shown to the Company’s reasonable satisfaction to arise solely from faulty material or workmanship provided always in the case of defective Equipment that any such Equipment is promptly returned by the Customer at his own expense to the Company’s Works. In the case of Equipment not of the Company’s manufacture, the Customer’s rights shall be limited to the benefit of any guarantee given to the Company by the manufacturer.
    2. The foregoing undertaking shall be in lieu of any warranties and conditions whether express or implied by statute common law or otherwise howsoever, which warranties and conditions are hereby expressly excluded.
    3. Save as aforesaid (and save in respect of death or personal injury resulting from the negligence of the Company its servants or agents) the Company shall not be liable for any claim or claims direct or indirect, consequential or incidental injury loss or damage made by Customer against the Company whether in contract or in tort (including negligence on the part of the Company its servants or agents) arising out of or in connection with any defects in Equipment supplied or Work done or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of the Contract or breach of a fundamental term thereof) of the Company its servants or agents in the performance of the Contract.
    4. Without prejudice to the generality of the foregoing nothing herein contained shall operate to exclude any warranty or condition implied by the Unfair Contract Terms Act 1977 in the event of the Customer dealing as a “consumer" as defined by Section 12 of the said Act.
    5. The Company shall not be responsible for any inaccuracies in any drawings, bills of quantities, specifications or other information supplied by the Customer and unless the design of Equipment and/or Work has been wholly prepared by the Company, or unless responsibility for such design has been expressly accepted by the Company in writing, the Company shall not be liable for any loss damage claim cost or expense suffered or incurred by the Customer as a result thereof.
  8. Health and Safety
    1. The attention of the Customer is drawn to the provision of Section 6 of The Health and Safety at Work Etc. Act, 1974. The Company will make available upon written request such information on the design, construction and installation of Equipment as is in its possession to ensure that so far as is reasonably practicable they are safe and without risk to health when properly used. Such information may also be found in the relevant British Standard Specifications, codes of practice and regulations, catalogues and product leaflets produced by the manufacturers or may be obtained by specific request from the manufacturers concerned.
  9. Liability
    1. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
    2. This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
    3. If you are a trade customer and subject to the preceding paragraph, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.