Delivery | Shipping | Y1 Furniture
We offer free delivery on all orders to Mainland U.K unless stated otherwise. We will pick the best delivery service for you based on the size and contents of your order.
Only once payment has cleared will your goods be reserved for dispatch. We cannot guarantee a specific delivery time as it all depends on the driver route on the delivery day.
We aim to despatch your order within 1 working day from receipt. Delivery is typically within 1-2 working days. For heavy and fragile goods, please allow up to 3 working days for dispatch and 5-7 working days for delivery. All our deliveries are sent via tracked methods, which will be updated on your order at the point of dispatch.
For large orders we may contact you to discuss the option of a pallet delivery.
Upon delivery, please check your order carefully for signs of damage to the exterior of the packaging. If your order is damaged, please sign for as damaged and if possible, take a picture.
Contact us to report damage within 24 hours of receiving your goods so we can help you and fix the problem as soon as possible.
Please note the delivery is to the ground floor only, it is the driver’s discretion on the day of delivery whether he will be happy to assist with bringing deliveries to any other floor.
If restrictions or multiple floor levels exist at the delivery property to be able to gain access to your front door please contact us on 01978 660881 prior to placing your order to discuss.
If for any reason you miss the delivery of your order, the courier will usually try again on the next working day. After three failed delivery attempts the items will be automatically returned to us and a charge of 20% of the order value will apply, which will be deducted from the refund.
Refused deliveries because of late cancellations, change of minds are subject to a 20% charge of the order value.
Our delivery is based on postcodes classed as the UK Mainland, for postcodes outside of these areas a delivery surcharge will be presented at checkout. An example of these can be found in the table below:
|Postcode||Delivery Timescale||Delivery Charge|
|AB, *PO30-41||3-4 Working Days||£40|
|PA36, PA38, PH15-41, 45+||3-4 Working Days||£50|
|*IV, KA27-28, *KW, PA20, PA41+, PH42-44||3-4 Working Days||£60|
|*HS, *ZE||3-4 Working Days||£70|
|*GY, *JE (Excluding Alderney & Sark)||3-4 Working Days||£80|
|*IM||5 Working Days||£90|
|TR21-25||5 Working Days||£100|
Please note, we are currently unable to ship to Northern Ireland.
Returns & Cancellations
If for any reason you wish to cancel your order please email us at email@example.com or call us on 01978 660881. The cancellation is free of charge providing the order has not left our warehouse. If the order has already left our warehouse, a £20 charge will apply as the delivery will have to be reversed with our couriers.
Refunds for cancelled orders will not be processed until the courier has confirmed that the delivery can be reversed, and the product has arrived back to our warehouse.
If you are dissatisfied with your purchase for any reasons, you can return your unwanted items within 14 days of delivery. Please fill out the Return Form that has been sent out with your order confirmation and send it to firstname.lastname@example.org so we can start the return process for you.
Please note the items must be returned to us in the same condition as these have been delivered and in the original packaging carefully secured for return transport. Items returned with signs of usage are subject to inspection and potentially a partial refund only to cover the diminished value of the product.
Once the return has been authorised you can return your items using your own secure courier to:
Y1 Furniture Ltd,
108 Abbey Road South,
Wrexham Industrial Estate,
Please ensure you obtain proof of return, as we cannot be held liable for items lost in transit if no proof of return is available.
Alternatively, we can arrange a return with our own courier providers and deduct the collection charge from your final refund. Please note that the charge will vary depending on the item you wish to return and will be quoted to you for agreement before any collection is organized.
My Item’s Faulty, Damaged or Missing Parts
Please contact us immediately via email email@example.com quoting your order number and detailing the problem with your item, so we can provide a replacement for the damaged, missing, or faulty parts/items.